The Pharmacy Guild of Australia (the Guild) exists to service the needs of proprietors of independent community pharmacies. The National Secretariat of the Guild has made a commitment to develop policies and practices that enhance its capacity to achieve its mission. In so doing, the Guild is committed to the Quality Program (QP) that defines our policies, systems and practices.

The Guild will ensure the QP is subject to constant review and improvement. While based on the requirements of ISO 9001:2015, additional standards, as noted above, are built into the Guild’s internal audit plan. The overall Quality framework and program represents the needs of the Guild’s business practices and has been developed around the objective of representing the needs of independent community pharmacists, as well as complying with relevant standards.

The objects of the Guild are stated in the Guild’s Constitution and are encapsulated in Our Vision, Our Mission and the Focus Areas, Outcomes and Measures set out in the Guild’s Strategic Plan. The mechanisms to administer and give effect to these objects are supported and achieved through the Guild’s QP.

The Focus Areas of the Guild’s Strategic Plan will achieve the Guild’s Mission and Quality Objectives through:

• Ongoing advocacy
• Continuous improvement
• Best practice innovation
• Enduring business solutions
• Stable industrial relations framework

This policy describes Clause 5.2.1 Establishing the quality policy of ISO9001:2015 Quality Management Systems as it pertains to the National Secretariat of the Pharmacy Guild of Australia. The Guild’s Strategic Plan states four Focus Areas:

1. Member Services and Engagement
2. Advocacy
3. Community Pharmacy Sustainability; and
4. Governance and Enabling Functions.

The aim of Focus Area four, Governance and Enabling Functions, is to maintain a well governed and high performing organisation. This policy also gives effect to this Focus Area and aim.

• ISO9001:2015 Quality Management Systems
• ISO /IEC 17065:2012
• The Pharmacy Guild of Australia Strategic Plan – Centenary
• Quality Manual
• Compliance Program
• Continuous Improvement Process
• Risk Management Framework
• Risk Register