Cancellation and Refund Policy

In all circumstances, the ACT Branch must be notified in writing. Refunds will be paid to the originating bank account or credit card as soon as is practicable. Substitutions can be made in certain situations. All requests for exceptional circumstances must be made in writing. A customer who cancels their purchase is required to contact the ACT Branch via guild.act@guild.org.au.

Membership and member-related products

A refund/cancellation to a member will only occur in the following circumstance:

• Where a pharmacy is sold and there is a change in owner, the ACT Branch will refund the membership from the date the pharmacy was sold up until the date of which the membership was paid.

Events

• Cancellations need to be made seven (7) business days prior to the event or will be subject to payment.
• Transfer of registration is allowed. Please notify the ACT Branch prior to the event.

Merchandise

• No refunds will be provided for sale of Drugs of Dependence Pharmacy Registers, ACT Community Methadone Program Medication Administration Charts and Buprenorphine Administration Charts.