Cancellation and Refund Policy

In all circumstances, the NSW Branch must be notified in writing. Refunds will be paid to the originating bank account as soon as practicable¹. Substitutions can be made in certain situations. All requests for exceptional circumstances must be made in writing. A customer who cancels their purchase is required to contact The Guild / Guild Training via enquiries@nsw.guild.org.au.

Membership and member-related products

A refund/cancellation to a member will only occur in the following circumstances:

• Where a pharmacy is sold and there is a change in owner, the Guild NSW Branch will refund the membership from date the pharmacy was sold up until the date of which the membership was paid.

Learning and Development & Guild Clinical courses

• Enrolments paid are not refunded. A refund will only be processed if a student purchases a course in error and notifies the NSW Branch immediately in writing prior to commencing study or attending a course;
• If a purchaser pays for a course at non-member pricing, whilst the purchaser is a member, a partial refund will be issued to reflect the correct member pricing.

Events & Products

• Please note that no refunds will be issued once tickets or products are purchased;
• Transfer of registration is allowed if the NSW Branch is notified at least 2 business days prior to the event. Any difference in fees are required to be paid if the replacement delegate is not entitled to the original rate;
• No refunds will be provided for transfers to a lower fee ticket.

Cold Chain Refunds

• A refund will be provided if the purchaser has purchased the incorrect amount of tests;
• If a test, or tests, are purchased at non-member pricing whilst the purchaser is a member, a partial refund will be issued to reflect the correct member pricing.

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¹ Administration fees will apply.