Queensland Business Support Services

Your Guild provides monthly member-only webinars, regular eNews bulletins and has developed new Queensland-specific resources including COVID-19 workplace health and safety posters and guides, and a COVID-19 vaccination rollout tool kit. Your Business Support Team also launched the new COVID-19 Vaccination Readiness and Implementation Service in 2021.

As announced by the Hon Greg Hunt at the APP2021 Conference, 56 Queensland pharmacies will be the first pharmacies in Australia to participate in the COVID-19 vaccine rollout strategy. We are here to support all participating pharmacies and will continue to advocate for the wider community pharmacy network to be utilised in rollout plans.

Your Guild provides you with accurate, prompt, practical and industry-specific industrial relations information, advice and support to help you meet your obligations as an employer.  This can help you save thousands of dollars and many worried hours.

Your Industrial Relations Manager, Tina Scrine, will support you to:

• Work confidently from a position of knowledge, rather than being burdened with the stress, costs and inefficiencies associated with being reactive.
• Protect and enhance your pharmacy’s interests and reputation by enabling you to understand employment-related rights, obligations and entitlements.

Meet Tina Scrine

Tina Scrine has over 20 years’ experience working in industrial relations for employer associations, 18 of these as the Industrial Relations Manager at The Pharmacy Guild of Australia, Queensland Branch. Tina is responsible for advising, assisting and representing you on employment and industrial relations, discrimination and harassment and workplace health and safety and workers’ compensation matters. Tina understands the complexities you face in the industrial relations arena and enjoys working with all members to develop practical solutions, helping to minimise your legal risks and financial and non-financial costs.

Your Guild membership provides access to:

• Accurate prompt and practical pharmacy industry-specific, advice and assistance via telephone and email.
• Access to template IR/HR documents such as contracts of employment, individual flexibility agreements and policies and procedures as well as other essential documents such as the Pharmacy Industry Award 2020, National Employment Standards, Fair Work Ombudsman’s Information Statements and Public holidays.
• Access to wage rate sheets detailing wage rates under the Pharmacy Industry Award.
• IR/HR News and Info with prompt updates and practice information relevant to employment in the community pharmacy industry.
• Exclusive IR/HR webinars and training workshops*.
• Representation at Fair Work Commission conciliation conferences**.
• Additional industrial relations and human resources services on a competitive fee-for-service basis. 
  
  ^{*Some face-to-face education may incur a registration fee.
  **Complimentary if the member contacted the Guild first and followed IR advice.}

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Contact Tina

E: tina.scrine@qldguild.org.au
P: 07 3831 3788

Your team will guide you through the rapidly changing COVID-19 updates and support to implement change. Your team will provide you with industry specific tools, resources and advice around the COVID-19 vaccination rollout, AIR, PRODA, regulatory changes, new pharmacy services, electronic prescriptions, your Quality Care 2020 assessment, and much more.

Your experienced team can support you with:

• Keeping you up to date with COVID-19 and Queensland-specific information, when you need it.
• Queensland-specific resources, tools and updates. In a rapidly changing world full of information, your Guild is your single source of truth for critical COVID-19 and pharmacy industry updates.
• Regulatory and practical implementation including electronic prescriptions, active ingredient prescribing, the Australian Immunisation Register requirements, PRODA, etc.
• Administering pharmacy centric programs to benefit your pharmacy, including the Corporate Vaccination Program and the Urinary Tract Infection Pilot Program - Queensland (UTIPP-Q) to advance women’s health care.
• Implementing professional services in-store using Guild member-only resources and services, including the COVID-19 Vaccination Readiness and Implementation Service,  7CPA Calculator and the Opportunity Analysis tool.
• Confidently transitioning from QCPP to Quality Care 2020 and maintaining your accreditation.
• Understanding the outcomes of the 7CPA and maximising on the new opportunities available.

READ MORE >

Contact the Business Support Team

P: 07 3831 3788
E: business.support@qldguild.org.au

You have access to a plethora of Guild member-only information and business support tools including:

myGuild

myGuild is your personal member-only portal. This online destination stores all of the important information you need to remain connected within the industry and to your Guild resources. Via your portal you can:

• Obtain the latest COVID-19 information and resources
• Download IR/HR templates and wage sheets
• Obtain early access to PBS price changes
• Download ready-to-use social media resources
• Access your business support tools and benchmarking resources e.g. Community Pharmacy 2025 research and guidance, and professional services income tools.
• Access rental reports and advice on retail rental agreements
• Read about general industry news and updates

Do you have members of your team you would like to have access to this information too? Simply complete and return the myGuild MyPermissions form so your management team, such as your IR contact, business manager or Pharmacist In Charge, can utilise best practice education and resources at their fingertips.

Opportunity Analysis Report

Your Guild membership includes access to a free professional services income reporting tool called an Opportunity Analysis This tool, valued at over $149, uses your community pharmacy data to generate a customised report that highlights current income and potential opportunities including Community Pharmacy Agreement programs, fixed third-party income, medication programs and screening and testing services.

As a Guild member, you have exclusive access to critical industry updates, delivered to you in a timely, summarised and implementable format. Digesting Government and industry changes can be time-consuming. Through the Guild, the work is done for you so that you can focus on your core business. Access updates via your subscriptions to local and national Guild newsletters, via your myGuild account or by contacting our branch.

Your Guild regularly seeks out health partnership opportunities for your pharmacy, which are often remunerated. For example, the Guild Corporate Vaccination Program utilises Guild member pharmacies to administer infuenza vaccinations to employees of various Government departments and private organisations. The program remunerates Guild member pharmacies for their skills and expertise and promotes repeat business with meaningful customer interactions in-store.

As of 27 May, the 2021 program has facilitated over 15,000 vaccinations to employees of participating organisations, generating over $320,000 in revenue for participating pharmacies.

LEARN MORE ABOUT THE PROGRAM >

We aim to support all members of the pharmacy workforce, during every stage of their career, helping to maintain the well-informed, highly qualified and loyal community pharmacy workforce required to support your community and boost business.

Pharmacy Assistant Courses

As a Nationally Registered Training Organisation (RTO 0452) we offer a variety of training options to support community pharmacies and their pharmacy assistants excel in their career, from school leaver programs to upskilling the highly experienced.

Intern Training Program

The Guild ITP is at the forefront of community pharmacy, delivering industry-specific, relevant content and hands-on experience to interns.

Education and CPD Sessions

Our Education team delivers a range of clinical and business sessions across the state. Course duration varies from short evening sessions to full-day workshops assisting you to remain in-the-know while meeting your CPD requirements.

You, and in some cases your pharmacy staff, can access special Guild member rates on:

• Guild events (e.g. APP Conference, member-only information sessions)
• CPD events and educational sessions (e.g. immunisation training)
• Guild Training (e.g. discounted enrolment fees for Pharmacy Assistant courses)
• GuildCare software – save $500 on subscriptions (some conditions apply)
• ProjectSTOP – save at least $100 (FREE for Guild members)
• Discounts on a range of Gold Cross Products & Services (www.goldx.com.au) including health insurance, Qantas Club, car buying services and more
• Merchandise e.g. Controlled Drug Register books, name badges, store plaques etc (visit store.qldguild.org.au)